Support Team

A Team to Help

Our skilled support and education team is ready to help you. They bring a deep commitment to supporting you and small business owners like you. You can also review this area of our site for help. Many of your questions can be answered by exploring our Help Center, Training Videos, Facebook User Group and YouTube channel. Plus, you can connect with our support/education team by phone, email and chat.

Select the Help button in your database to:

Email
Receive a response within one hour during scheduled support hours.

Chat
Chat live with an agent—it’s a fast way to get answers to questions.

(Please note, you must be logged into Jackrabbit to access Chat)

Phone Call
Use the Request a Call button on our site; an agent will call you within 10 minutes.

(Please note, you must be logged into Jackrabbit to access Support phone call scheduling)

Jumpstart Call
Get onboarding help by scheduling a call with the Jumpstart team.

Client Support Testimonials

Jackrabbit’s YouTube videos are great
“The YouTube video information links are great, since we all learn differently, and as you ‘re reading and reviewing them, a lightbulb goes on. I come from a financial healthcare background, so I am fairly familiar with help desks, applications and module specialists, and I can tell you the aftermarket customer service is outstanding with Jackrabbit. I have always had super quick resolutions, and as a user, if you’re stuck and spinning your wheels, the fast response from the Jackrabbit team gets you out of that funk. and soaring forward. If you’re looking for a software company for your business with dedicated after sales customer service, Jackrabbit is it!
–Anne Lewis, Live to Dance Academy Limited

Quick and easy information
“Jackrabbit is so easy to use that we rarely need help, but when we do, getting the information we need is quick and easy. Jackrabbit has support down to a science!!”
–Randy Sikora, American Twisters

We can depend on their support
“Jackrabbit has renewed our confidence in our operations. We don’t worry about downtime or outages because they just don’t happen with Jackrabbit. We have support resources that we can depend on.”
–Jeff Lulla, Fun & Fit Gymnastics Centers

Jackrabbit cares about our point of view
“Jackrabbit really listens. They care about my point of view and are very willing to explore what I see as a user instead of shutting me down until my problem is solved. That makes me want to provide input and help make a better product.”
–Jeff Rorabaugh, Camp Swamp

Jackrabbit’s Facebook user group is beyond helpful
“The Jackrabbit Facebook user group is really addictive. I read the posts everyday and I never fail to learn something new. Users helping users is a great concept. We understand what each other is going through and share many of the same experiences. Everyone is more than ready to help with advice and ideas to help solve a problem. The Jackrabbit staff members that monitor this group are beyond helpful.”
–Harriett Giglio, The Courthouse Gymnastics Co.

Personalized screen sharing
“Jackrabbit is very user friendly and easy to use. However, when we do come across help we need on a function, the Jackrabbit help team is so friendly and helpful. A new tool they have started using when receiving our question is they will send us a personalized screen sharing video on the exact topic we are looking for. It is so helpful because it is specific to our needs. And they are always so patient with us! We appreciate Jackrabbit’s personalized help!”
–Michelle MacEachern, All Star Sport Centre

Our Support Guarantee

We have a shared priority: your satisfaction. When you contact us within our scheduled support hours of 8 a.m. to 8 p.m. Eastern Standard Time Monday-Friday, we guarantee that we’ll respond within 2-4 hours to email requests. Please reach out to our Support Manager if you have not received this degree of support. Our team will work to ensure that you’re satisfied.